Legal
Terms & Conditions
Webal Web Design & Hosting
These terms and conditions govern all web design, development, hosting, and related services provided by Webal, trading from Cleethorpes, England. By commissioning any service or paying any invoice, you agree to these terms in full. These terms are governed by the laws of England and Wales.
Section 1
Definitions & Parties
Throughout these terms, the following definitions apply.
"Webal" — the trading name of the web design and hosting business operating from Cleethorpes, England. References to "we", "us", and "our" refer to Webal.
"Client" — the individual, sole trader, partnership, or company that has commissioned services from Webal. References to "you" and "your" refer to the Client.
"Services" — any web design, development, hosting, domain registration, maintenance, or related service provided by Webal.
"Project" — a defined piece of work agreed between Webal and the Client, described in a quote, proposal, or invoice.
"Deliverables" — the website, design files, code, content, or other materials produced by Webal as part of a Project.
Section 2
AI Design Preview Service
The AI Design Preview is a paid, non-refundable design exploration service. The following terms apply.
The AI Design Preview fee is payable in full prior to work commencing. Work will not begin until cleared funds are received.
The fee is non-refundable once work has commenced, in accordance with the Consumer Contracts Regulations 2013 (supply of digital content).
The preview fee will be credited in full against any subsequent full build commissioned within 90 days of the preview delivery date.
Each revision round following delivery is a separate paid service. Revision fees are payable before each revision round commences.
The preview deliverable is an HTML design file. It does not constitute a live website, CMS installation, or production-ready codebase.
Intellectual property in the preview design remains with Webal until the full build fee is paid in full.
Section 3
Website Build Services
The following terms apply to all website build services including AI Starter Sites, Custom & AI Theme Builds, Ecommerce & POS sites, and Wholesale & B2B Platforms.
3.1 — Payment & Commencement
A non-refundable deposit of 50% of the agreed build fee is required before work commences. The remaining balance is due on completion, prior to the site going live.
For larger projects, a staged payment schedule may be agreed in writing. All stages must be settled before the corresponding work is delivered.
Webal reserves the right to withhold delivery, access credentials, and deployment of any website until all outstanding invoices are settled in full.
All prices are exclusive of VAT, which will be charged at the prevailing UK rate where applicable.
3.2 — Client Responsibilities
The Client is responsible for providing all required content (text, images, branding, logos) in a timely manner. Delays caused by the Client do not extend Webal's obligations or entitle the Client to a refund.
The Client warrants that all content supplied to Webal is owned by the Client or that the Client holds appropriate licences, and does not infringe any third-party intellectual property rights.
The Client is responsible for reviewing and approving all deliverables. Sign-off by the Client (in writing or by payment of the final invoice) constitutes acceptance of the work as delivered.
The Client is responsible for ensuring all content published on their website complies with applicable UK law, including consumer protection, advertising standards, and data protection regulations.
3.3 — Scope & Revisions
The scope of each build is defined by the agreed quote or proposal. Any work requested outside of that scope will be quoted separately and is subject to these terms.
A reasonable number of minor amendments are included within the agreed scope. Substantial changes to the brief after work has commenced may incur additional charges.
3.4 — Intellectual Property
All intellectual property in the Deliverables transfers to the Client only upon receipt of cleared funds for all outstanding invoices relating to that Project.
Webal retains the right to display completed work in its portfolio and marketing materials unless the Client requests otherwise in writing prior to project commencement.
Third-party components, frameworks, plugins, and CMS platforms (including Joomla) are subject to their own open-source or commercial licences. Webal makes no warranty regarding third-party software.
Section 4
Hosting Services — Terms & Renewal
The following terms apply to all hosting plans provided by Webal, including Standard Hosting, Ecommerce Hosting, and Wholesale Hosting.
Standard Hosting
Annual Standard Hosting
For business websites built on Joomla CMS. Hosting is provided on an annual contract basis.
- Term: 12 months, renewing annually
- Billing: Annual at the prevailing rate
- Year 1: Included free via delayed invoicing with any qualifying website build, the subscription must be in place before the site goes live.
- Renewal: Annual invoice issued 30 days before the renewal date
- Payment: Due within 14 days of invoice date
- Cancellation: 30 days' written notice required before renewal date, email is acceptable
- Domain: .co.uk domain renewal is bundled — lapse of hosting payment may result in domain expiry
Ecommerce Hosting
Ecommerce Hosting
Dedicated hosting for online stores requiring PCI DSS compliance and performance resources.
- Term: 12 months, renewing annually (monthly billing available)
- Billing: Annual or monthly at the prevailing rate
- Payment: Due within 14 days of invoice date
- Cancellation: 30 days' written notice required; no refund for part-used annual periods
- Migration: Webal will provide reasonable assistance migrating data on termination
Wholesale Hosting
Wholesale & B2B Hosting
Enterprise-grade dedicated resources for wholesale and B2B platforms with high availability requirements.
- Term: 12 months, renewing annually (monthly billing available)
- Billing: Annual or monthly at the prevailing rate
- Payment: Due within 14 days of invoice date
- Cancellation: 30 days' written notice required; no refund for part-used annual periods
- Migration: Webal will provide reasonable assistance migrating data on termination
Section 5
Non-Payment & Service Suspension
Webal reserves the right to suspend or restrict access to services where payment is overdue. The following process applies to all hosting and ongoing service agreements.
Day 1–14: Invoice issued. Payment is due within 14 days of the invoice date.
Day 15–30: A payment reminder will be issued. Late payment interest may be applied in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 at 8% above the Bank of England base rate.
Day 31–90: A formal notice of overdue payment will be issued. Webal reserves the right to restrict services and suspend CMS updates and maintenance during this period.
Day 91+: After 90 days of non-payment, all unpaid services — including hosting, domain, and any associated CMS access — will be rendered inactive. Services will only be restored upon receipt of cleared funds covering all outstanding balances, including any applicable late payment charges.
Webal accepts no liability for any loss of business, revenue, or data arising from service suspension due to non-payment.
Where a domain has lapsed due to non-payment, Webal cannot guarantee the domain will be recoverable. The Client accepts full responsibility for any domain loss resulting from overdue payment.
Important
If you are experiencing financial difficulty, please contact us as early as possible. We will always attempt to agree a reasonable payment plan before taking any action to suspend services. Our goal is to keep your business online — not to create unnecessary disruption.
Section 6
Changes, Additions & Ongoing Work
The following terms apply to post-launch changes, new pages, content updates, feature additions, and any other work commissioned on an existing Webal site.
All post-launch work is quoted individually and is subject to these terms. No work will commence without written agreement of the quoted price.
Payment for post-launch work is due within 14 days of the invoice date. Webal may require full payment in advance for Clients with a history of late payment.
There is no minimum retainer or standing commitment required for post-launch work. Each job is a standalone engagement.
Turnaround times are estimates only and are subject to current workload. Webal will communicate any delays as early as possible.
Section 7
Liability & Warranties
Webal warrants that services will be performed with reasonable care and skill, in accordance with the Consumer Rights Act 2015 and the Supply of Goods and Services Act 1982.
Webal's total liability to the Client for any claim arising from services provided shall not exceed the total fees paid by the Client for the specific service giving rise to the claim.
Webal accepts no liability for indirect or consequential losses, including but not limited to loss of business, loss of revenue, loss of data, or damage to reputation.
Webal does not guarantee specific search engine rankings, traffic volumes, or business outcomes from any website, SEO, or marketing service.
Hosting services are provided with a best-endeavours uptime commitment. Scheduled maintenance, third-party infrastructure outages, and events beyond Webal's reasonable control are excluded from any uptime guarantee.
Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under English law.
Section 8
Cancellation & Termination
Client cancellation of a build: If the Client cancels a project after the deposit has been paid and work has commenced, the deposit is non-refundable. If additional stages have been invoiced and paid, a fair assessment of work completed will be made and any unearned portion may be refunded at Webal's discretion.
Client cancellation of hosting: 30 days' written notice to cancel a hosting plan is required before the renewal date. Cancellation after the renewal date has passed will not entitle the Client to a refund of that period's hosting fee.
Consumer cancellation rights: Where the Client is a consumer (not acting in the course of business), they may have a 14-day right to cancel under the Consumer Contracts Regulations 2013. This right does not apply once work has commenced with the Client's explicit agreement.
Termination by Webal: Webal reserves the right to terminate any service agreement with 30 days' written notice, or immediately in cases of Client breach, abusive conduct, or non-payment beyond 90 days.
Data on termination: Following termination of hosting, Webal will retain backups for 30 days, after which all data may be permanently deleted. The Client is responsible for securing their own data prior to termination.
Section 9
Data Protection & Privacy
Webal processes Client data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Client data is used solely for the purpose of delivering and administering agreed services.
Webal will not sell, share, or disclose Client data to third parties except where required to deliver the service (e.g. hosting infrastructure providers) or where required by law.
Where Webal hosts a website on the Client's behalf, the Client is the data controller for any personal data collected through that website. The Client is responsible for maintaining an appropriate privacy policy and complying with their own UK GDPR obligations.
For full details of how Webal handles personal data, please refer to our Privacy Policy available at webal.co.uk.
Section 10
General Provisions
Governing law: These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Entire agreement: These terms, together with any agreed quote or proposal, constitute the entire agreement between Webal and the Client and supersede all prior representations, discussions, or agreements.
Amendments: Webal reserves the right to update these terms at any time. The current version will always be available at webal.co.uk. Continued use of services following an update constitutes acceptance of the revised terms.
Severability: If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
Force majeure: Webal will not be held liable for any failure or delay in performing services caused by circumstances beyond its reasonable control, including but not limited to natural disasters, infrastructure failures, or government action.
Notices: All formal notices under these terms should be sent in writing to Webal via the contact details published at webal.co.uk.
Questions about these terms?
If you have any questions about these terms and conditions, or would like to discuss a service agreement before committing, please get in touch. We are always happy to talk things through clearly and without jargon.